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Washington Administrative Services Director

Organization: Washington State Employment Security
Date Posted: 9/3/2020
Date Needed: 9/3/2020
City: Olympia
Location: Washington
Country: United States
Primary Category: Administration
Type of Position: Full-Time
Education Requirement: Bachelor's
Experience Requirement: 3-5 years

Description & Details

Director of Administrative Services

Washington State Employment Security Division

Salary range:  $84,120.00 - $144,948.00 Annually

Here at the Employment Security Department (ESD) we believe in the Power to Help when people need it most. We provide our communities with inclusive workforce solutions that promote economic resilience and prosperity. We help people find jobs, bridge gaps in employment and now provide paid family and medical leave.

Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Collaboration, Diversity, Equity, Inclusion, Innovation, and Integrity, Investing in our people and Service with kindness.  We understand that a work environment that respects your work/life balance is key that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value and trust our employees are empowered to grow and develop into their best self.

We are looking for a proven administrative services leader to provide our people with the administrative services required to deliver on our mission. 

If you are passionate about making a difference in the lives of the people of Washington State and have experience leading teams in the following domains, we want to hear from you:  Risk Management, Emergency Management, Facilitates, Distribution Center, Mail, Print, Imagine, and Health and Safety.

How you will serve

As the Director of Administrative Services at ESD you will serve in the agencies highest level administrative operations position providing strategic and hands-on administrative leadership. 

In this high profile, high impact role, you will be a part of a dedicated and passionate leadership team committed to serving the people of our State. 

Working directly with the Commissioner, Deputy Commissioner, and other members of the Executive Leadership Team you will provide leadership and vision with a responsibility to advise and guide the agency to establish best practices, recruit and retain talented employees, create a culture in alignment with the agency's documented values, achieve results, and establish systems that reduce risk exposure and set the highest bar for ethical behavior.

In this role you will develop administrative strategies and ensure administrative support viability in support of the department's mission and strategic objectives. You will interpret and implement agency administrative services policies, procedures and processes to include budget development, fiscal impacts of proposed legislation on the administrative program, revenue allocation, FTE allocations, facilities leasing/contracting, facility management and long-range strategic planning. In this role you will design the agency’s Risk Management Plan and implement centralized, enterprise-wide administrative solutions to include operational processes, procedures and internal controls. You will lead and direct a passionate group of professional level administrative services managers and staff.


Leadership Responsibilities

  • Leads and influences a team of managers, supervisors, and division staff.
  • Maintains the highest standards of personal / professional and ethical conduct.
  • Allocates and positions resources and staff.
  • Hires, trains and supports a workforce with the appropriate mix of business acumen, technical skill and knowledge to achieve division and agency outcomes.
  • Provides vision and understanding of agency goals and priorities to drive appropriate business decisions at the front-line level.
  • Performs performance management and determines discipline for poor performance and policy violations, including formal discipline.
Programmatic Responsibilities
  • Leads, coaches, motivates, directs, promotes and delegates functions and activities of the Administrative Services Division.
  • Assures appropriate and optimum use of the organization's administrative resources. This includes nearly 500,000 square feet of commercial real estate across 40+ facilities statewide.
  • Directs the Mail, Print and Imaging units.
  • Develops and oversees the department's Enterprise Risk Management Plan.
  • Leads agency work with the Attorney General's Office on tort and lawsuits.
  • Directs the agency’s Ethics, Health and Safety, and Return to Work programs.
  • Plans the procurement and implementation of new technology and hardware in the administrative services programs.
  • Directs the development of the agency's facility portfolio and 6-year strategic facilities plan.
  • Develops and implements assigned policies for the agency.

Executive Responsibilities
  • Serves as a primary contributor to the development of the agency's strategic plan.
  • Serves as a member of multiple agency steering committees to create alignment between divisions, provide strategic guidance and provide technical expertise/support in support of enterprise work.
  • Serves as an executive sponsor of multiple agency-wide projects. Ensures proper resource allocation to create project success. Provides oversight to ensure alignment between project outcomes and agency strategic goals, efficiency in resource utilization between projects.

Partnership Responsibilities
  • Establishes and maintains productive relationships with members of the department's authorizing environment on administrative issues.
  • Shepherds agency projects through authorizing environments, often working strategically with approving authorities to build confidence in ESD planning and ability to implement large, complex, multi-million-dollar, multi-year projects.
  • Represents the Department to the Washington WorkForce Association, State WorkForce Executives, and other governmental and non-governmental entities.
  • Partners with Labor Relations organizations including Union Representative and Shop Stewards. Represents the agency in "demand to bargain" situations with the union.

 Bring your passion and expertise


  • A Bachelor's degree in Business, Political Science, Finance, Accounting, or equivalent experience Five years of professional experience in public administration and implementation, facilities management, risk management, financial management, business administration or related field.
  • At least three years of management experience, including performance management, organizational planning, budgeting, resource planning, public/stakeholder relations, and leadership.
  • Ability to rapidly identify, synthesize, and communicate a wide range of information from a variety of sources, perspectives, and formats.
  • Demonstrates ability to address problems and recommend solutions by applying critical thinking.















How to Apply / Contact
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